Support Representative DE, EN (m/f/d)

Your mission Providing telephone and written support to existing and new customers 50% calls (inbound/outbound), including CRM documentation 1st-level e-mobility support, including ticket creation, scheduling appointments, and much more 50% back office—ticket processing for mobile internet and infrastructure issues Your profile A friendly, communicative person with a confident demeanor on the phone You have successfully completed high school or have an equivalent level of education Fluent German and good English skills (B2/C1) in both spoken and written forms Proficiency with computers, email, and common Office programs A growth mindset toward new technologies and an interest in continuous learning Ideally, experience in customer service or sales Why us? Start date to be arranged Flexible work arrangements (full-time/part-time as agreed, remote work, etc.) Long-term collaboration in a growing team with a casual, first-name-only culture Insight into new technologies and future-oriented industries You’ll support our customers Monday through Sunday from 7:00 a.m. to 10:00 p.m. (monthly schedule) Pizza Friday, Breakfast Monday, numerous employee events, and much more Special offers/discounts at over 1,500 companies, company bike leasing, etc.