Supv, Patient Access - CAT

Why Us? With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom. Could This Be For You? The Supervisor, Patient Access oversees the Patient Access staff in one or more clinics, ensuring that patients, their families, caretakers, and referrals to Hanger Clinic feel welcomed and supported throughout their visit by providing best in class customer service. This role also supports clinicians and monitors documentation, patient outcomes, and Net Promoter Scores (NPS), while enforcing compliance and ensuring adherence to workflow processes. Your Impact Documentation and Compliance Management: Oversee daily documentation and compliance to ensure adherence to internal controls and HIPAA Privacy Rules, safeguarding protected health information. Review clinical documentation to meet payer requirements. Communicate payer updates, issues, or potential concerns to the Area Manager, Patient Access in a timely manner. Support standardized WIP management processes. Staff Leadership and Development: Build, lead, and retain a high-performing administrative team. Partner with Talent Acquisition to fill staff vacancies promptly with qualified Patient Access Coordinators. Provide training, coaching, and development to team members, including delivering regular performance feedback and annual reviews. Foster an engaging work environment that enhances employee satisfaction and ensures patients receive a high-quality experience. Drive effective use of front office systems and technology, including the introduction of new tools to improve work processes. Monitor and enforce adherence to consolidated workflows, reporting issues to the Area Manager, Patient Access. Ensure that Patient Access Coordinators deliver exceptional patient experiences. Travel to assigned clinics will be required up to 80% of time Patient Outcomes and Experience: Provide best in class patient experience by Oversee and review all quality assurance programs. Ensure Patient Access Coordinators and clinicians accurately collect and transmit patient outcomes data to the outcomes team, and effectively communicate the purpose of these outcomes to patients. Monitor Net…