Surveillance Agent

***This position is open through Friday, October 9, 2026*** The Redding Rancheria is seeking a Surveillance Agent. The preferred schedule for this position is full-time, with availability for either swing shift or graveyard shift. JOB SUMMARY: To monitor and oversee all aspects of Gaming for Win- River Resort and Casino. Report all findings of violations of SOPs, Laws, MICs, TICS, Ordinances or Title 31 issues to Surveillance Management/Lead Surveillance Agent with any evidence and a report. REQUIREMENTS/MINIMUM QUALIFICATIONS: High School diploma or GED; or six months to one (1) year related experience and/or training; or equivalent combination of education and experience Knowledge of all laws and regulations related to Gaming industry and surveillance, as well as Tribal policies and procedures Knowledge of Class II & III gaming operations. Must have the ability to effectively follow direction Must possess the ability to work independently as well as in a team environment Ability to view, discern and make sound judgements Ability to learn various count systems for card games, Video Lottery Terminals (VLTs) and obtain a good understanding of all related games operating within casino. Ability to communicate orally and in writing, with all levels of contact within and outside department Ability to establish and maintain effective working relationships Be proficient in retaining and recalling numbers Ability to work in stressful situations and maintain a calm professional demeanor when communicating by telephone and/or radio Quality personal characteristics include: integrity, confidentiality, objectivity, motivation and visionary ability. ESSENTIAL JOB DUTIES: Operate all surveillance systems and equipment (learn and operate Closed Circuit Television System) Must read and become thoroughly familiar with Casino and Department policies and procedures Must read and become thoroughly familiar with State Regulations Must read and become thoroughly familiar with Federal Regulations (25CFR 542 & 543) Must read and become thoroughly familiar with Tribal regulations (TICs) Log all pertinent observations and notifications in the Surveillance logbook Responsible to observe, detect and log any violations of law, policies and procedures for the entire operation, personnel and property Provide assistance with Win-River Casino Security Department and other departments in protecting the assets of the Tribe Provide friendly, fast, correct and helpful customer service to all Department Management as needed Review surveillance coverage on cases of patron/internal control disputes Review Surveillance footage to ascertain if a violation has occurred To report any and all major incidents to Surveillance Management Requires a person with the utmost integrity, and one that has no hesitation in reporting what he/she observes, no matter what the circumstances or who is involved Must have good oral and…