Sustaining Engineer

Cryoport Systems is a comprehensive supply chain partner for the life sciences industry, delivering specialized solutions to meet the challenges of the biopharmaceutical, cell and gene therapy, reproductive medicine, and animal health markets. Our offerings span logistics, BioServices and biostorage, cryopreservation, and consulting, ensuring the highest standards of quality and reliability for sensitive materials. With our expansive platform of management solutions and decades of temperature-controlled supply chain expertise, Cryoport Systems helps Enable the Outcome™  by supporting certainty and precision in the supply chain, whether advancing groundbreaking therapies, supporting families on their reproductive journeys, or enhancing animal health programs. Summary The Sustaining Engineer is responsible for the ongoing support, maintenance, and continuous improvement of Cryoport ís existing products, systems, and accessories. This role ensures products remain reliable, manufacturable, compliant, and aligned with customer and operational needs throughout their lifecycle. The position works closely with Quality, Operations, Supply Chain, and Product Management to resolve issues, implement improvements, and maintain robust engineering documentation and change control. Role: As a Sustaining Engineer, you will focus on maintaining and improving released products and processes, including: • Supporting day-to-day engineering needs for existing products and accessories • Leading root cause investigations, participate in the Material Review Board (NCM, CAPAís, etc.), and implementing corrective actions • Driving product and process improvements for quality, cost, and reliability • Managing engineering changes through ECO and Change Control processes • Supporting design, manufacturing, assembly, field (at the manufacturer, LC) issue resolution, and assist in process improvements • Maintaining and updating engineering documentation and specifications • Ensuring compliance with internal standards and applicable regulations • Collaborating cross-functionally to sustain product performance and supply continuity   Key Responsibilities: • Consult with the primary engineering owner for released products to understand the design intent • Troubleshoot product, manufacturing, and field issues and implement solutions • Lead root cause analysis (RCA) and corrective/preventive actions (CAPA) • Initiate and execute engineering changes (ECOs) as required for design changes and follow existing product development processes in the concept, design, testing and implementation of product improvements • Update drawings, BOMs, specifications, and assist with work instructions updates where needed • Support suppliers and contract manufacturers as well as working alongside the quality department to resolve quality or supply issues • Identify and implement cost reduction and product optimization opportunities (including, but not limited to, leveraging off the shelf…