System Analyst
Second Talent · Penang, Malaysia · Hybrid
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Need 8 system analyst by end of Sep/Early Oct
Job Title: System Analysis
Location: Malaysia
Job Type: Full-time
About the Opportunity
Our client is seeking a highly skilled and motivated Senior Systems Engineer for a dynamic hybrid role. This position is the critical technical bridge between business requirements and functional, high-performance applications.
This is not a standard helpdesk role. You will be a high-level technical expert responsible for systems analysis, L3 production support, deep-level code troubleshooting, and ensuring the reliability of mission-critical systems.
The ideal candidate is a proficient problem-solver with deep expertise in both Microsoft infrastructure and public cloud (Azure/AWS) environments. This role requires participation in a 24x7 on-call rotation or scheduled night shifts (with advance notice) to support essential business operations.
Core Responsibilities
Systems Analysis: Partner with stakeholders to translate business needs into detailed technical specifications , functional prototypes, and user-friendly applications.
L3 Troubleshooting & Debugging: Perform deep-level code analysis and debugging on existing applications and SQL scripts to conduct root cause analysis (RCA) , troubleshoot complex issues, and understand application logic.
Modern Architecture: Apply a strong understanding of modern infrastructure concepts, including CI/CD, microservice architectures, CaaS , and MQTT .
Quality Assurance: Troubleshoot, test, and find effective solutions for complex coding problems; this includes conducting unit, integration, and functional tests .
Production Support: Provide essential 24x7 on-call production support (or work scheduled night shifts) to triage, analyze, and resolve high-priority incidents.
Security & Automation: Implement application security protocols and perform regular security checks. Identify and automate business processes using technology.
Documentation: Create and maintain comprehensive technical documentation , system flow charts, and operational handbooks for users and other technical teams.
Project Planning: Assist in estimating the costs of system solutions, developing use cases, and coordinating the testing of new or enhanced applications.
Minimum Qualifications (Must-Haves)
Education: Bachelor's Degree in Computer/Electrical Engineering, Computer Science, or a related STEM field.
Experience: A minimum of 2 years of professional experience in a relevant systems engineering, SRE, or L3 support role.
Software Implementation: Hands-on experience with the full software lifecycle, including patching, installing, upgrading, and…