System & Application Support Engineer

ABOUT US We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.  We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.    Education University degree IT / Engineering or equivalent experience Experience Some experience in a similar position in the same area is an asset Domains Key Responsibilities 01 . Under control of a more senior specialist, participate in the day-to-day systems administration/management activities that may include initial set-up, configuration, testing of hardware and software platforms, user account administration and/or customisation to maintenance and upgrade projects. 02 . Identify problems and participate in problem management resolution by collecting and tracking data and progress. May resolve issues regarding on line transactions, system status and procedures, downtime procedures in accordance with the service level agreement. 03 . Interact on routine issues with network services, software systems engineering and /or applications development, in order to restore availability of services and/or identify problems. 04 . Identify and propose system modifications in order to reduce user problems on systems, databases, applications, or a combination thereof. 05 . May set up and configure test environments ensuring accurate and timely provisioning. 06 . May update existing training packages for internal use and problem management procedures for existing products/services. May provide technical support to the other divisions by delivering product demos. 07 . Participate in the review of problem situations and identification of opportunities for improvement to processes, procedures or tools. 08 . Acquire technical and product knowledge to resolve problems Competency Profile 01. Takes Accountability for Delivering Results Follows instructions and obtains clarification where required; makes decision in accordance to established procedures usually on predictable or recurrent issues. Delivers on commitments despite any difficulties encountered. 02. Demonstrates Operational Excellence Delivers…