Systems Administrator

If you like fixing IT problems properly, improving things while you're there, and occasionally wondering how something was working in the first place, you'll probably feel at home here. First Focus is looking for a Systems Administrator to join our Internal IT team in Manila. You'll help keep the systems, applications and technology our people rely on secure, reliable and generally behaving themselves. This isn't a role where you'll spend all day resetting passwords and asking people whether they've tried turning it off and on again. You'll work across internal support, systems administration, application maintenance, security, automation and improvement projects, with plenty of opportunity to make things work better. And because this is Manila, we'll mention the important bit early: day shift . Your evenings remain yours, whether that's for family, dinner, merienda, or the traditional Metro Manila pastime of calculating whether EDSA or C5 was actually the worse decision. A little about First Focus First Focus is an established MSP with teams across Australia, New Zealand and the Philippines. We've spent more than 15 years growing the business by hiring capable people, trusting them to do good work and investing properly in their development. We're collaborative, straightforward and fairly allergic to unnecessary corporate theatre. We want people to ask questions, share knowledge, take ownership and help make things better. One of our values that particularly suits this role is Be the Solution . See a problem, take ownership, work through it and help get it sorted. Revolutionary stuff, apparently. You can learn more about First Focus and our values at https://www.firstfocus.com.au/about-us/ . What you'll be doing You'll support the ongoing operation and improvement of our internal IT environment, working with colleagues and vendors to keep our technology reliable, secure and useful. Your day might include: Supporting internal users and resolving technical issues across our IT environment Administering and maintaining operating systems, applications and internal technology platforms Keeping systems and applications patched, updated and appropriately maintained Investigating technical and security issues and driving them through to resolution Managing support requests from initial investigation through to completion or appropriate escalation Planning and implementing changes with minimal disruption to the business Identifying repetitive tasks and opportunities for automation Supporting internal IT projects, deployments and technology improvements Maintaining clear, useful technical documentation and procedures Helping new employees get comfortable with First Focus systems and technology Working with vendors when external support or expertise is required Sharing knowledge and helping other team members develop their technical capability Keeping people informed when something isn't working, rather than disappearing…