Systems Administrator

ABOUT THE ROLE Location: HQ - Williamsburg, Brooklyn Status: Full-time/100% on-site Compensation: $115,000-$125,000 annually Position Summary: The Systems Administrator to manage and support our technology infrastructure for 200+ users across a hybrid Windows, macOS, and iOS environment. Reporting to the Director of IT, this role oversees day-to-day system operations, cloud infrastructure, security, and a help desk team of five. The ideal candidate is a proactive, self-directed problem-solver who takes ownership of both strategic initiatives and hands-on technical work. Responsibilities: Systems & Infrastructure • Manage and maintain a hybrid Windows, macOS, Android, and iOS environment for 200+ users at HQ, ensuring optimal performance, security, and user experience. • Administer Windows Server and Active Directory, including user accounts, group policies, and permissions. • Administer Google Workspace and define security policies around data acess and user permissions. • Implement and manage Mobile Device Management (MDM) solutions — currently ManageEngine and Iru; create and enforce device policies. • Continuously improve and maintain disaster recovery plans for all IT systems, including regular testing and execution exercises. • Ensure compliance with relevant IT policies and regulations through comprehensive documentation. Cloud & Network Administration • Configure, manage, and monitor AWS infrastructure, including EC2 instances, Workspaces, Security Groups, and VPCs. • Implement and monitor AWS solutions for critical systems, including cloud storage, disaster recovery, and backups. • Manage and configure Meraki networking equipment; maintain network performance and reliability. Security & Compliance • Monitor and manage the full security stack, including CrowdStrike, Google Workspace security, Meraki, and Keepnet. • Identify and remediate vulnerabilities; respond to and investigate security incidents and alerts. • Apply ITSM/ITIL frameworks to security and operations processes and documentation. Database, Automation & Inventory • Manage and optimize MS SQL databases. • Develop and maintain automation and integration workflows to streamline IT operations and reduce manual effort. • Maintain accurate inventory control across assets, users, software, and network devices, including device lifecycle and purchasing. Help Desk & Team Leadership • Lead and manage a help desk team of 5 reporting to the Director of IT, overseeing day-to-day operations and ticket queue management. • Provide third- and fourth-tier support to users and IT staff. • Evaluate new software requests from staff and advise on technology decisions. • Stay current on industry trends, emerging technologies, and best practices in IT. Vendor Management • Manage vendor relationships, negotiate contracts, and ensure consistent service delivery. Qualifications • 3+ years of experience as a Systems Administrator. • Proven experience managing a help desk…