Systems Analyst

About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP. Job Description We are seeking a highly motivated Business Systems Analyst to support a blend of billing operations, production support, and technology enablement activities. This role is responsible for ensuring accurate billing processing, delivering responsive operational support, monitoring service levels, and partnering with technology teams to drive process improvements and automation opportunities. The ideal candidate combines strong analytical skills, operational rigor, customer focus, and technical aptitude to successfully manage day-to-day business operations while contributing to continuous improvement initiatives. Key Responsibilities Billing Operations & Data Management (50%) Process recurring billing activities and operational transactions accurately and within established service timelines. Perform data validation, reconciliation, and exception management activities using Microsoft Excel and other business systems. Analyze large data sets to identify discrepancies, trends, and operational insights. Prepare and distribute recurring operational reports, dashboards, and management metrics. Investigate billing issues and data anomalies, partnering with stakeholders to resolve them efficiently. Maintain process documentation and ensure compliance with established business controls and procedures. Production Support & SLA Management (30%) Provide day-to-day production support for business applications and operational processes. Manage incoming support requests, incidents, and service inquiries from business users. Track, monitor, and report on Service Level Agreements (SLAs) and operational performance metrics. Own issues through resolution, coordinating with business and technology teams as needed. Escalate critical issues appropriately and provide timely stakeholder communications. Identify recurring support trends and recommend corrective actions to improve service quality.   Technology Support, Enhancements & Automation (20%) …