Systems Engineer II

What this Job Entails:  The Systems Engineer II provides remote technical support for endpoint engineering, Microsoft 365 administration, and identity lifecycle management, extending coverage for a broader IT team responsible for end-user computing infrastructure, including hardware, software, mobile device management, and system architecture. This role works 8x5 with overlap into US business hours to ensure continuity with the onsite team. Scope:  Applies company policies and procedures to resolve a variety of issues Works on problems of moderate scope Receives general instructions on routine work and detailed instructions on new projects Your Roles and Responsibilities: Provide remote 8x5 coverage (with morning overlap into US business hours) for endpoint engineering, M365 administration, and identity lifecycle tasks Handle remote-resolvable Level 2 tasks: complex OS and application troubleshooting, endpoint policy enforcement, and MDM configuration (Intune, Jamf) Administer Microsoft 365 workloads including Exchange, Teams, SharePoint, and OneDrive; support licensing and reconciliation Support AD/Entra ID user, group, and access provisioning as part of joiner-mover-leaver (JML) identity workflows Monitor ITSM alerts and support VDI operations, patch management, and endpoint security compliance Maintain CMDB and asset lifecycle accuracy for remotely managed systems Contribute to automation initiatives that reduce manual, repetitive engineering tasks Maintain and improve documentation and knowledge base standards for owned processes and recurring issues Escalate issues requiring hands-on/deskside intervention to the onsite L2 engineer or Tier 1 support, providing full diagnostic context at handoff Receive escalations from Tier 1 support and lead problem management for unresolved remote-resolvable tickets Implement and enforce best practices for system security, endpoint policy, and data backups Anticipate potential issues or bottlenecks and identify possible solutions Communicate effectively with onsite engineers, IT support staff, and shared-services/foundation counterparts to ensure smooth handoffs Liaise with vendors as needed and keep relevant stakeholders up to date with developments Contribute to GxP-aware change control and documentation practices for regulated systems Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position Required Qualifications/Skills: Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience  Builds productive internal and external working relationships Exercises judgment within defined procedures and practices to determine appropriate action Experience with endpoint management, M365 administration, and identity platforms (AD/Entra ID) Knowledge and understanding of the definition…