Systems Support Analyst - Mortgage Applications

Verus Mortgage Capital is seeking a flexible, motivated Systems Support Analyst who enjoys new challenges and thrives in a fast-paced development environment. As we expand our technology capabilities, we are seeking an associate to take on the primary role of ensuring access and stability for our suite of internal and external business applications. This role offers an opportunity to grow and expand your abilities to adopt increasing responsibilities and increase your impact on the company. As an Systems Support Analyst, you will provide troubleshooting and escalation of issues. Success in this role will require the candidate to be able to listen to business needs, promptly prioritize and respond to requests, and collaborate to deliver solutions. Associates must be able to effectively work in both remote and in-office environments. Candidates must possess the interpersonal skills to facilitate a cohesive work relationship with both internal and external partners at various levels. The ability to work and thrive both independently and collaboratively within an entrepreneurial small-team environment is a must. Provide application configuration and support for internal system users. Troubleshoot issues and communicate with users and support team through resolution. Monitor application health and performance. Proactively escalate issues and potential issues to minimize disruption to users. Work within different Databases for each supported application. Prioritize and balance tasks across multiple applications. Create knowledge base documentation for End User Support. Participate in the documentation of business requirements, communication of issues and potential solutions to software vendors, in coordination with Product Owners. Interact effectively with both technical and non-technical users. Bachelor’s Degree or 5 + years of relevant experience. High school diploma or equivalent required. 2 - 4 years of experience supporting Mortgage Origination and Acquisition systems OR 2 - 4 years of experience in the Mortgage Industry. 1 – 2 years of experience in multiple areas of information technology required including computer programming, or management information systems. Experience with ITIL and best practices. Ability to work collaboratively in a team environment and to manage multiple time-sensitive responsibilities and requests with minimal supervision. Excellent written and verbal communication skills. Must be able to collaborate with all users across the Enterprise and render clearly written, accurate instructions. Complex problem-solving capabilities. Robust critical and analytical thinking skills with strong attention to detail. Ability to exercise independent judgment in interpreting issues and identifying solutions. Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint), Adobe Intermediate to advanced experience with using Microsoft Excel formulas, functions and pivot tables and VLOOKUP’s. SharePoint…