Systems Support Analyst

We are a leading international law firm for global corporations, financial institutions, capital market participants and investment fund managers. With a global presence spanning the Americas, Europe, the Middle East and Asia, we advise on the laws of Bermuda, the British Virgin Islands, the Cayman Islands, Guernsey, Ireland and Jersey. We treat everyone as the intelligent professional they are. Our approach is to trust and empower our people to deliver consistently, and enable them to succeed. Diversity is our secret weapon – it’s the sheer breadth of Walkers people that makes us who we are – gathered from across the globe and fluent in languages, jurisdictions and cultures that help us to mirror our clients and keep our own thinking in tune with the world in which we operate. The Role OFFICE: Dublin (Fully Onsite) This is a support position that requires strong communication and customer service skills, as well as excellent technical knowledge. The Systems Support Analyst provides a customer interface for the IT Service Delivery team through the day-to-day operation and management of Walkers' IT Service Desk. The Systems Support Analyst's principal duties are the support of Walkers' employees in the use of their computers and associated applications including Microsoft Windows, Microsoft Office, Aderant Expert, and iManage. The successful candidate will provide support on the standard set of applications that are used by our lawyers, professionals and business services teams locally in Dublin and throughout our global offices, therefore the successful candidate must possess some level of expertise in Microsoft desktop operating systems, applications, and deployment and management systems. The successful candidate must also demonstrate the highest levels of customer service ability. Duties & Responsibilities Provide first-line support for hardware, software, and connectivity issues. Manage and prioritize ServiceNow tickets, ensuring accurate logging, assignment, escalation, and SLA adherence. Image, deploy, and maintain laptops, desktops, and mobile devices; assist with repairs and upgrades. Install and configure Microsoft Office and other business-critical applications. Support AV, video conferencing, VoIP telephony, and mobile devices, including meeting room setups. Administer user accounts for onboarding, role changes, and offboarding. Execute Joiners, Movers, Leavers (JML) tasks including account setup, hardware provisioning, and desk moves. Monitor and manage IT inventory to maintain accurate stock records. Communicate technical information clearly to both technical and non-technical users. Collaborate with global IT teams to ensure consistent service delivery Education, Skills & Experience A bachelor's degree in an IT related discipline or equivalent and experience in a similar systems support role/IT Service Desk Microsoft Windows operating systems (desktop and server),…