TAM Ireland Field Technician FTC

We help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and their relationships with brands. Job Details * This is a 12 Month FTC Contract position, based in the field; our field techs travel to visit panellists in their homes, as well as carrying out some remote activities, working from home . We welcome all applications from those with the legal right to live and work permanently in Ireland, without requiring VISA sponsorship now or in the future.  *A company car and fuel card will be provided to you for this role* Overview: Fifty5Blue has been awarded the contract to deliver the Television Audience Measurement service in the Republic of Ireland from January 2028. As part of this, we will build a new panel to measure television consumption across the Republic of Ireland, using our state-of-the-art metering technology and backend systems to deliver high-quality, accurate data to the industry every day. Our Field Technicians play a key role in our operational delivery. Technicians are the face of Fifty5Blue to our panellists, representing Fifty5Blue to the outside world. They are responsible for installing and maintaining our TV, Broadband and Software metering equipment in panellist homes; and testing the accuracy of the data from the installed equipment and software. Travelling regionally, in a company car, our Techs are fully trained in the installation and maintenance processes and deliver flawless client-centric service. Key Responsibilities Installing and maintaining metering equipment and software in panel homes Providing outstanding customer service with integrity; and being part of a team that delivers a standout experience for our panel members Educating and encouraging panel members in the accurate use and care of the metering equipment Working with our wider operational teams to ensure SLAs and project deadlines are met on time Investigating and trouble-shooting any issues Liaising with the Panel Service team to ensure efficient service to panellists Accurately logging and reporting panel home activity Working in collaboration with the rest of the Ops team to maintain accurate stock levels of metering equipment as required Required Skills & Experience Communication - Excellent relationship building and communication skills with internal partners and panel members Innovative with a continuous improvement attitude Customer service and problem solving - polite and professional manner with a positive attitude towards problem solving Collaboration – a Teammate who is happy to lend a hand when needed Proactive, self-motivator and the ability to work autonomously in a remote role Understanding of TV and peripheral technology desirable but not crucial Demonstrable experience of working…