Tax Customer Service Specialist - Fixed Term

C ompany   Description   Vialto   is a market leader in global mobility services. Our purpose is to ‘Connect the world ’.   We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients,   stakeholders,   and colleagues.   Our teams help companies streamline and effectively manage their global mobility programs in a cost-efficient and compliant manner.   Our services focus on providing cross-border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work.    Working at   Vialto   is about getting the chance to be part of a global and dynamic team.  Globally,   Vialto   has over   8200   staff in over   150 countries   and territories   around the world and continues to grow.  You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and   ultimately benefit   our clients.     Vialto   is unstoppable when we work together in a culture of belonging, where everyone can thrive. We encourage employees to bring their true   self   and share their unique talents and   expertise   to positively   impact   the communities we serve.   To learn more about what we do, tune in to our podcast  On the Move  to hear expert insights on issues affecting global mobility, and read about the  latest news  in the industry.  You can also follow us on  LinkedIn  and  Instagram.    Job Description What you’ll create and do As a Customer Service Specialist, responsibilities include but are not limited to: ● Act as the first point of contact for Canadian and US tax clients, handling client queries via email and phone ● Act as a key liaison between the VVN and the local office to coordinate deadlines and the status of files ● Schedule consultations with tax staff across Vialto Partners offices ● Triage incoming emails and phone calls from clients; utilize knowledge from training and provided templates to respond to inquiries ● Escalate inquiries to the Vialto Partners local office team as required ● Run reports on the status of services offered to the client, ensure service level agreements are met, monitor and send reminders as required ● Connect with government agencies and/or foreign offices (i.e. coordinate with foreign offices to obtain copies of foreign tax returns for foreign tax credit purposes, CRA, etc.) ● Support other VVN Canada team members with administrative functions such as filing, document assembly, scanning, and photocopying of additional documents, mailing and couriering documents to clients and tax authorities Qualifications What you’ll bring to this role: ● Experience in Customer Service ● A strong grasp of technology, including MS Office and Google Suite products ● Effective written and verbal communication…