Team Lead - Admissions

Job Title: Team Lead - Admissions Location: Onsite – Bengaluru, Karnataka Experience: 4+ Years Employment Type: Full-Time About Us: 21K School is a global online school providing flexible, future-ready education to students across 70+ countries. We focus on personalised learning, innovative teaching methodologies, and preparing students for a rapidly changing world. Our mission is to make quality education accessible, flexible, and engaging for learners globally. With a growing international student community, 21K School offers an inclusive, collaborative, and growth-oriented work culture where employees can take ownership, drive results, and contribute to meaningful outcomes in education. Why join 21K School? Work with a growing global EdTech organisation. Work from our Bangalore office in Indiranagar. Lead and mentor a high-performing sales team. Drive revenue growth in a fast-growing education business. Work with parents and customers across diverse geographies. Performance-driven and collaborative work culture. Competitive compensation with performance-based incentives. Position Summary: The Team Lead – Admissions will be responsible for leading and managing the Admissions Sales team, driving lead conversions, achieving revenue targets, and ensuring a high-quality counselling experience for prospective parents and students. The role requires strong sales leadership, team management, performance tracking, coaching, stakeholder management, and target ownership . The ideal candidate should have 4+ years of sales experience, including at least 2 years of experience managing a Sales/Admissions team . Key stakeholders: Admissions Counsellors, Sales Team, Marketing Team, Academic Team, Operations Team, Finance Team, and Parents/Prospective Students. Key Responsibilities: Lead, manage, and motivate the Admissions/Sales team to achieve daily, monthly, and quarterly targets. Monitor individual and team performance against lead conversion, enrolment, and revenue targets. Conduct daily team huddles and performance reviews to track pipeline, follow-ups, conversions, and key challenges. Allocate and monitor leads effectively to ensure maximum utilisation and conversion opportunities. Coach and mentor team members on consultative selling, counselling, objection handling, follow-ups, and closing techniques. Conduct regular call audits and provide constructive feedback to improve counselling quality and conversion performance. Track the complete sales funnel from lead generation and counselling to application and final enrolment. Identify performance gaps and implement action plans to improve individual and team productivity. Handle escalations from prospective parents and support the team in resolving complex sales or admission-related concerns. Work closely with Marketing to provide feedback on lead quality, campaign performance, and lead generation requirements. …