Team Lead

Position Name: Team Lead Reports to: Client Technology Manager Department: Support Location: Open to Boston, MA or Stamford, CT Type: Full-Time, Exempt About Atlas Technica Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, which include hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service. We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our core values, thrive in and contribute to this environment, and consistently put the customer first. Atlas Technica offers competitive compensation, comprehensive benefits, and great perks to our global team. We strive to maintain a professional yet friendly environment while supporting the professional development and career growth of our team members. Join Atlas Technica today! Position Overview We are seeking a Team Lead to join our rapidly growing Support department. This technical and supervisory role is responsible for leading a team of Junior Systems Engineers and Interns while supporting their performance, development, and day-to-day work. The Team Lead will serve as an escalation point, provide technical guidance, oversee client-facing projects, and help strengthen the processes and services delivered by Atlas Technica. This role offers strong career development opportunities for an experienced IT professional who enjoys leading people, solving technical challenges, and supporting clients. Responsibilities Supervise and support a team of Junior Systems Engineers and Interns. Serve as an escalation point for technical and nontechnical issues affecting the team. Provide ongoing mentoring, coaching, and technical training. Deliver clear and constructive feedback while managing employee performance and development. Conduct regular one-on-one meetings and annual performance reviews for team members. Review and approve paid time off requests and manage team time-entry requirements. Own technical projects and provide oversight, guidance, recommended solutions, and consultative services to clients. Manage the day-to-day relationship for a designated subset of clients in partnership with the managing Client Technology Manager. Assist with client escalations and ensure issues are addressed appropriately. Attend and actively participate in client meetings. Participate in on-call escalation rotations. Contribute to organizational initiatives designed to improve processes, technology, and service delivery for Atlas Technica and its clients. Requirements The ideal candidate will have at least two years of people-management experience and five years of professional IT experience in desktop support, systems engineering, systems administration, or a related technical function. Additional qualifications include: Experience providing end-user and desktop support for Microsoft…