Team Lead

Team Lead Position Summary At Elantis, we help organizations modernize how they work through tailored Microsoft solutions. We’re looking for a Team Lead to own and grow our Flex Services practice — someone who can run it like a business and still roll up their sleeves in the technology. This is a player-coach role: you’ll carry commercial accountability for the practice (P&L, utilization, margin, and growth) while staying hands-on in the delivery of Microsoft 365 and SharePoint solutions. The right person is equally credible in front of a client executive talking strategy and alongside the delivery team solving a real technical problem — a leader who builds long-term client relationships, grows the business, and never loses touch with the work itself. Position Responsibilities • Carry commercial accountability for the practice — own the P&L, utilization, margin, and growth, treating the practice as a business unit rather than just a delivery function • Lead and evolve Elantis’ Flex Services offerings, driving operational maturity and continuous improvement. • Act as the senior team lead and trusted advisor for our Flex Services clients, with a focus on long-term partnership and business value. • Oversee service quality, KPIs, and performance, including utilization, customer satisfaction, and operational efficiency. • Lead sprint planning, resource allocation, and capacity management across the practice. • Align Delivery and Project teams to ensure a seamless client experience. • Identify opportunities for optimization, automation, and innovation within client environments. • Mentor and develop the delivery team while fostering accountability and operational ownership. • Stay hands-on in delivery — roll up your sleeves alongside the team on Microsoft 365 and SharePoint solutions, setting the technical standard rather than leading purely from an operational distance • Collaborate with Sales, Account Management, and Leadership to support business growth and strategic objectives Skills & Qualifications • Direct, hands-on delivery experience with Microsoft 365 and SharePoint — not just leading teams in a Microsoft environment, but having personally delivered and configured solutions on the platform. This is essential; the role requires real depth on both the delivery and technology side of M365/SharePoint. • Hands-on technical experience across the wider Microsoft stack — Power Apps, Power Automate, Copilot, Purview, Dynamics 365, and/or Azure — with the ability to get into the weeds and solve problems with the delivery team. • Commercial and P&L awareness — experience owning or influencing the financial performance of a practice, account, or service line (revenue, margin, utilization), not solely delivery outcomes. • Proven ability to build and manage client relationships, act as a trusted advisor, and drive service delivery excellence. • Strong leadership skills with experience managing teams, sprint planning,…