Team Lead

Tecovas is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike! We’re looking for a talented Part-Time Team Lead that will contribute to a profitable and customer-centric environment through the development of a team and management of our total store operations. You will support product flow and apply merchant and customer service skills to curate a compelling in-store experience. Responsibilities will include: LEADERSHIP & TEAM MANAGEMENT Supports the Store Manager in recruiting, hiring, and retaining top talent Supports the Store Manager in creating and maintaining a succession strategy Foster a culture of strong communication and teamwork in order to ensure a seamless balance between operational, visual and customer priorities. Administers performance appraisals, sets goals and conducts consistent touch-bases with direct reports. CUSTOMER EXPERIENCE Cultivates an environment of genuine customer connection Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values Facilitates an energized pace, positive service environment and team development Delivers high-quality product services with attention to detail - such as branding, debossing, boot stretching, brim shaping, and boot shines - to ensure a premium customer experience Understands an OMNI Channel business - implements processes and utilizes tools to better service the customer VISUAL AND BUSINESS OPERATIONS Facilitates the sharing of product knowledge Upholds stock-to-sales processes, presentation standards, and manages product placement Maintains an effective store structure, floor plan, and appropriate fixture usage Upholds and ensures compliance with shipments, transfers and restock standards Adheres to and develops awareness around internal and external Loss Prevention procedures COMMUNICATION AND RELATIONSHIPS Set clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards Encourage and demonstrate adaptability; positively effecting change and enabling the team to successfully execute a shared vision Qualifications: 2+ years Retail Management experience Must be available to work 15-20 hours per week Exceptional leadership, selling, and customer service skills Strong merchant skills and a history of delivering financial results Proven record of hiring and developing great talent Experienced in coaching, counseling & conflict resolution Independent, proactive, results-driven work ethic Utmost character, honesty, and transparency Requirements: High School Diploma required (College Degree preferred) Must be at least 18 years of age or older Continually able to stand/walk for extended periods of time, and be able to reach overhead, bend, squat, and kneel as you organize and stock inventory. Ability to deliver excellent customer service while…