Team Lead

Team Leader – US Mortgage Escrow & Property Tax Experience: 4–6 Years in US Mortgage Domain Minimum 2 Years in a Leadership Role (Team Lead / Associate Team Lead) Shift: US Shift (Night) Job Description: We are seeking an experienced Team Leader with strong domain expertise in US Mortgage Escrow and Real Estate Property Tax operations. The role requires managing end-to-end tax-related processes, leading a team, and ensuring accuracy, compliance, and timely delivery across escrow and property tax functions. Key Responsibilities: Lead and manage a team handling US Real Estate Property Tax Research and Escrow operations Oversee property tax verification, including assessment, due dates, payment status, and jurisdiction validation Manage tax calling activities with US taxing authorities to obtain and confirm tax-related information Supervise US tax procurement and escrow procurement activities to ensure timely and accurate disbursements Monitor daily production, quality, SLAs, and turnaround times Conduct regular quality checks and provide coaching and feedback to team members Act as the primary point of contact for escalations related to tax discrepancies, delinquencies, and research issues Coordinate with onshore stakeholders and cross-functional teams to resolve complex cases Prepare MIS, dashboards, and performance reports for management and clients Support process improvements, documentation, and training initiatives Role-Specific Requirements: Prior experience as a Team Lead / Associate Team Lead Strong knowledge of US Real Estate Property Tax processes and regulations Hands-on exposure to US Mortgage – Escrow operations Proven expertise in Property Tax Verification and tax research Experience handling tax calling and working with US taxing authorities Required Skills & Competencies: Strong people management and stakeholder communication skills Excellent analytical and problem-solving abilities Ability to manage multiple priorities in a fast-paced environment Strong attention to detail and quality orientation Proficiency in MS Excel and reporting tools Preferred Qualifications: Experience working in mortgage servicing platforms and tax portals Prior exposure to client interactions and audits Ability to mentor teams and drive performance improvements