Team Leader, C&B, Operations

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making—and our story is still unfolding. Organized, efficient, and adaptable, the Team Leader – Operations ensures seamless merchandise flow and store operations. Supporting the Assistant Store Leaders for Operations and Visual, you lead, plan, and supervise merchandising and stock teams, adjusting priorities and schedules to keep the salesfloor customer-ready. You manage salesfloor, backdoor, and curbside operations, oversee inventory replenishment and back-of-house standards, and maintain control of store expenses, including supplies, packaging, and truck scheduling. You protect margin through safe product handling and effective management of second-quality and clearance items. As a mentor and leader, you communicate the design vision, provide feedback, and foster collaboration across teams to deliver operational and visual excellence.   A day in the life as a Team Leader, Operations... Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader Coach associates on exceptional performance and maintain a strong visible presence in the department/work area In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD) Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors What you'll bring to the table... Strong communication and interpersonal skills Excellent organizational and time management skills Strong problem solving skills Demonstrated ability to execute and drive results Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and…