Team Leader

Are you looking for an incredible opportunity to join a dynamic, fast-growing dermatology services company? Epiphany Dermatology , headquartered in Austin, TX, is on a mission to improve access to dermatology services and provide exceptional patient care in underserved markets across the U.S. We are looking for a service-oriented, motivated individual to join us as a Team Leader to accomplish this mission . With ambitions to increase our reach over the next four to five years, our quickly expanding company has gone from a single site in 2015 to over 100 dermatological clinics nationwide. Our employees are the key to our success and we’re proud to offer eligible employees great benefits (many at no cost!), perks like free skin care, generous time off plans, the opportunity for growth, and the chance to be part of a purpose-driven organization taking patient care to the next level. We are excited to grow our team with individuals who are as passionate about our patients as we are and invest a lot of time and energy in our employees’ development because we believe being a part of the Epiphany team is a career opportunity—not just another job. If you are interested in joining this mission-driven team, please consider applying today! What we are looking for: The Team Leader is a developmental leadership position designed to provide a career development opportunity for staff members who meet the qualifications of the Clinic Supervisor position; however, have not had prior management experience. This role is designed to be developmental in nature, and employees will be in the position for a period of 12-24 months prior to being considered for promotion into a Clinic Supervisor position. In order to ensure proper development, only one (1) Team Leader may be supervised by an Assistant/Regional Manager at any given time. What you'll do: Coaches clinic staff to ensure consistent, empathetic, and customer service-oriented responses to patient needs and throughout the patient experience. Plays an active role in the training and onboarding of new team members. Familiar with Company processes and procedures and develops standards for execution of these within the clinic environment. Provides regular coaching on customer service, attendance, and basic performance to clinic staff through regular one-on-one meetings. For more complex employee relations issues, escalates to Regional Leadership and HR Business Partner. Ensures patient experience best practices are followed by all teammates. Maintains a positive, can-do attitude to achieve positive and trustworthy relationships across all levels of the organization (including providers) to improve work relationships, build morale, and increase productivity and retention. Effectively manages patient scheduling to achieve access to care and preferred provider utilization. Reviews and approves staff time cards to ensure accuracy with hours worked. Assists and…