Team Leader | Melbourne Skydeck

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business. About Us Melbourne Skydeck is the Southern Hemisphere’s highest observation deck, located in Southbank high above the Melbourne skyline. We offer sightseeing at its finest, with spectacular floor-to-ceiling 360-degree views of Melbourne – breathtaking by day, stunningly lit by night – it’s a tourists dream and a family favourite! Melbourne Skydeck includes the largest Virtual Reality (VR) Theatre of its kind in the world, and is home to a world first, The Edge – this glass cube projects from the 88th floor of the Eureka Tower and suspends visitors almost 300 metres high above Melbourne! About Journey Beyond Journey Beyond is Australia's leading experiential tourism group, operating 35 brands across Australia and New Zealand that connect guests to the land and to each other. The group was formed in 2016 and now includes: Rail & Touring: Iconic trains: The Ghan, Indian Pacific, Great Southern, The Overland and Vintage Rail Journeys, the Murray Princess, Adelaide Sightseeing, premium small-group outback operator Outback Spirit and New Zealand coach tour specialist Grand Pacific Tours. Resorts & Lodges: Ayers Rock Resort, Kakadu Crocodile Hotel, Kingfisher Bay Resort and K'gari Beach Resort, Sal Salis Ningaloo Reef and Monarto Safari Resort. Experiences & Attractions: Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises, Journey Beyond Cruise Sydney, Melbourne Skydeck, Eureka 89, Alice Springs Telegraph Station, Exmouth Dive and Whalesharks Ningaloo, Mosman Gorge Cultural Centre, Captain Cook Cruises Sydney & Perth, Starship Sydney, The Jackson, Bells Functions, Swan Valley Tours, Red Cat Adventures, Whitsunday Jetski Tours, K'gari Explorer Tours, and Island Connections: Bruny Island, the Whitsundays, K’gari, Darwin -Mandorah, Tiwi Islands and Groote Eylandt. www.journeybeyond.com About the Role At Melbourne Skydeck, great guest experiences start with a supported, engaged and confident team. We’re looking for a hands-on Team Leader who loves bringing people together, helping them thrive and setting the pace for an engaging and memorable service at one of Melbourne’s most iconic attractions. Reporting to the Operations Manager, you’ll be the approachable, visible leader your team can count on. You’ll spend time on the floor, remove roadblocks, coach in the moment and keep everyone connected to what matters most: looking after each other and giving every guest an exceptional Melbourne Skydeck experience. In this role, you will: Lead, coach and support our frontline team so they feel confident, valued & equipped to succeed Build team engagement through regular check-ins, open communication, recognition & genuine collaboration Create a positive, goal-focused culture where people share ideas, solve problems together and celebrate wins …