Team Leader

JOB DESCRIPTION Team Leader – Retail Store Company: Rozana Rural E-Commerce Private Limited Job Title: Team Leader – Retail Store Department: Retail Store Operations Locations: Uttar Pradesh - Kairana, Jagdishpur, Bela, Bilgram Employment Type: Full-Time Role Purpose The Team Leader – Retail Store will be responsible for managing day-to-day store operations, leading the store team, ensuring excellent customer service, achieving sales targets, maintaining inventory accuracy, and ensuring adherence to company policies and operational standards. Key Responsibilities 1. Store Operations Manage daily retail store operations and ensure smooth functioning. Ensure proper opening and closing of the store as per SOP. Maintain store hygiene, visual merchandising, and product availability. Ensure compliance with company processes, policies, and operational standards. 2. Team Management Lead, guide, and motivate store team members. Allocate daily responsibilities and monitor team productivity. Conduct regular team briefings and communicate business priorities. Support onboarding and training of new team members. Monitor attendance, punctuality, grooming, and discipline. 3. Sales & Business Performance Drive daily, weekly, and monthly store sales targets. Monitor sales performance and identify opportunities for improvement. Promote products, schemes, offers, and cross-selling opportunities. Track key store KPIs and take corrective actions to improve performance. Support the Store Manager in achieving business objectives. 4. Customer Experience Ensure a positive and consistent customer experience. Handle customer queries, complaints, and escalations professionally. Ensure quick resolution of customer issues. Build strong relationships with regular customers and the local community. 5. Inventory & Stock Management Ensure accurate stock receiving, storage, display, and movement. Conduct regular stock checks and support stock audits. Monitor stock availability and identify fast-moving/slow-moving products. Minimize stock loss, damage, expiry, and pilferage. Coordinate with the relevant teams for replenishment. 6. Cash & Transaction Management Ensure accurate billing and cash/ digital payment handling. Monitor daily cash reconciliation and transaction records. Follow company guidelines for cash handling and deposit procedures. Report discrepancies immediately to the reporting manager. 7. Reporting & Compliance Maintain daily store reports and operational records. Track sales, inventory, attendance, customer issues, and other key metrics. Ensure compliance with company SOPs and statutory requirements. Escalate operational issues and business risks to the reporting manager. Key Performance Indicators (KPIs) Achievement of store sales targets Daily customer footfall and conversion Average transaction value Product availability and stock accuracy Inventory loss/shrinkage control …