Team Leader- US Payroll

Join us on a journey of endless possibilities At Strada , possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.   With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.   Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best. Learn more at www.stradaglobal.com Overall Objective of the Role   The primary responsibility will be to take care of day‑to‑day work allocation to the Payroll Administrator, interacting with the client, attending client calls, passing on process updates to the team members, maintaining weekly and daily reports, and interacting with the Process Manager and the team to improve the process. • To provide an effective and efficient payroll service to customers, ensuring the accurate and timely payment of their employees’ salaries • Respond to requests, queries, and complaints from external customers in a friendly and efficient manner to enhance customer loyalty • Responsible for efficient resource and time utilization to achieve process deliverables as per the set SLAs • Would report into the Process Manager and support in process supervision   Main Responsibilities Strategic • Coordinating with the Transition team during the testing phase Client Handling, Support & Communication • Communicating with the Onshore team as per requirement • Handling conference calls on a Monthly / Quarterly basis   Reports • Report progress at a team level – keep PM updated • Responsible for ensuring quality documentation is up to date   Resource Management • Engaging in periodic resource estimation / planning • Analyzing and forecasting attrition (team level) – inform PM as required • Controlling attrition / absenteeism / resource utilization • Responsible for maintaining and updating the team skills matrix & other process documents   Performance Management • Conducting daily/weekly production feedback sessions – providing feedback on quality and SLA issues and team targets • Analyzing team performance and identifying training needs / conducting one‑to‑one meetings with subordinates • Ensuring process / refresher training is conducted as required • L&D & HR interface – training nominations, RnR nominations – providing inputs to PM • Appraisals – Midterm/Annual – provide feedback and inputs on team members to PM • Appraisals – providing feedback to PM   Employee Life Cycle • Coordinating joining and exit formalities – ID/Login creation, etc., for new team members; resignation formalities – keep PM updated • Tracking…