Tech Lead (Technology, Product & AI)

Location: Ghatkopar West, Mumbai Work Model: Hybrid (4 Days Work From Office + 2 Days Work From Home) Work Schedule: Monday to Saturday Shift Timings: 10:00 AM - 7:00 PM IST Salary: INR 30,000 - INR 40,000 About Datastraw Datastraw Technologies is an AI Ops company helping businesses transform their operations into AI-first operations. We build the systems, infrastructure and intelligence that enable businesses to automate, optimise and scale how work gets done. We’re building the infrastructure behind customer experience for modern consumer brands - bringing together customer conversations, workflows, knowledge, automation and AI to make CX operations more intelligent, efficient and scalable. We’re now building the technology layer that powers this. Our internal platform brings together customer conversations, brand knowledge, workflows, AI-assisted responses, operational data and third-party systems into one place. The goal is to make CX teams significantly more efficient while giving brands better visibility and control over their customer experience. We’re still early in this journey - which means there is a lot to build. The Role We’re looking for a Tech Lead who wants to take ownership of building and scaling Datastraw’s technology function. This is not a role where you’ll inherit a large engineering team and an established architecture. We have an early-stage product, a working internal CRM, process automations and several integrations already in place. What we need now is someone who can bring engineering discipline and structure to what we’ve built, continue building the platform, and gradually build a strong technology team around it. You’ll work closely with the founders, operations team and CX teams to understand real customer and business problems and turn them into technology solutions. You will be expected to be hands-on technically while also taking increasing ownership of architecture, engineering processes, technical decisions and team development. What You’ll Own 1. Build & Scale the CX Platform Take ownership of the architecture and continued development of our internal CRM and CX platform. Build new product capabilities across customer conversations, agent workflows, automation, reporting and AI. Design reliable systems that can support multiple brands, teams and workflows. Improve the existing platform rather than constantly rebuilding from scratch. Identify technical debt and progressively improve code quality, reliability and maintainability. 2. AI + Customer Experience AI is a core part of where we are taking Datastraw. You’ll work on applying AI to real CX problems - not just building generic AI features. This could include: AI-assisted customer response generation Brand/SOP/knowledge-base retrieval Agent copilots AI-based conversation analysis Automated escalation and routing AI voice and chat experiences Customer intent and sentiment understanding …