Technical Account Manager

AutoStore™ holds a simple yet powerful vision: to store and move things for everyone, everywhere. Founded in Norway, we've grown into a global technology company. AutoStore uses advanced software to automate and orchestrate order fulfillment. Our goal is to ensure orders arrive faster than ever, with minimal environmental impact. That’s how we help brands exceed customer expectations.      We have more than 1600 systems in nearly 60 countries, and we grow continuously as a community of employees, partners, customers, suppliers, and connected technologies. Automation should make life easier, and by listening carefully to our community, we innovate to meet the industry’s most complex needs. With AutoStore™, brands gain speed, efficiency, and improved workplaces. And much more floor space.      AutoStore – moving things forward.  The Role: As a Technical Account Manager, you will be part of the Technical Account Management team responsible for ensuring the successful implementation, adoption, and ongoing satisfaction of our Customers through AutoStore’s Partner Network. This role requires a seasoned professional with a highly technical background and a focus on building and maintaining strong Partner relationships.      Key Tasks and Responsibilities: Communicate with assigned partner organizations to build relationships, ensure they are finding success with AutoStore products, and ensure that they understand how to solve any issues being experienced.  Conduct reviews of cases through various platforms to ensure progress is being made and communicate status with both internal and external partners.  Participate in both technically focused and business outcome focused meetings with customers/partners, and be viewed as a problem solver by those organizations   Create documentation around how to solve issues that are experienced, in order to speed future resolution of similar issues.  Become an expert on all aspects of AutoStore’s technology and products, and utilize that expertise to drive value for partners and customers Run regular meetings, monitor system performance, and inform partners about appropriate identified issues and recommend solutions. Travel on-site to assist partners with high-level technical issues  Establish and maintain a trusted relationship with key stakeholders internally and externally    Work closely with Sales Teams, R&D and other departments to ensure Service and Support readiness and provide feedback from the department   Engage in training delivery in line with The AutoStore Academy   Proactively review partners, issues, and maintenance to ensure a high standard of product utilization and a low level of incidents   Conduct yearly service reviews to share a partner progress report, understand needs, capabilities and growth. Key ​Qualifications: 3+ years of experience working in a hands on mechanical/electrical role required 1+ years of experience in a customer facing technical role Strong…