Technical Account Manager

ABOUT ZIPLINE Zipline is a well-funded, rapidly growing SaaS company transforming how frontline teams work. We empower the world’s leading brands across retail, healthcare, logistics, and beyond to connect, align, and inspire their employees- from headquarters to the front lines. Our customers consistently give us best-in-class NPS and CSAT scores, and they rave about how Zipline makes their teams’ lives easier and their businesses more effective. We’re also a fully remote company, with passionate employees across the U.S., Canada, and around the globe. Please note: Zipline is 100% remote and accepts applicants from Canada, US & internationally. This role would require you to support both our EU and North American markets. ABOUT THE ROLE The Technical Account Manager (TAM) serves as the technical advisor for customers throughout their lifecycle, partnering closely with Account Management, Sales, Solutions Consulting, Product, and Engineering to deliver technical solutions that maximize customer value. This role is responsible for leading customer-facing technical services, including integrations, identity management, data services, and technical consultation. The TAM also serves as a trusted internal resource, supporting revenue-generating opportunities, delivering professional services engagements, and acting as the highest level of technical escalation for complex customer implementations. We're looking for someone who enjoys solving technical challenges, building strong customer relationships, collaborating across teams, and translating complex technical concepts into practical business solutions. WHAT YOU’LL DO Integration Services - Lead the implementation and delivery of standard and custom customer integrations. - Configure and support identity management solutions including SSO, SAML, SCIM, and Just-in-Time (JIT) provisioning. - Execute customer identity migrations post-launch such as UserPass to SSO, SAML to SCIM, switching of Identify Providers, etc. - Coordinate custom API integration projects with customers and Engineering teams. - Manage technical implementation timelines while ensuring successful customer outcomes. Data Services - Deliver customer implementations for GraphQL API integrations supporting Metrics Widgets. - Configure and support Resource Library sFTP integrations when implemented post-launch. - Implement and support Data Connector (BigQuery) integrations. - Lead implementation of advanced data exchange solutions and other future data products. - Consult with customers on data architecture and API best practices. Customer Technical Consultation - Serve as a trusted technical advisor throughout the customer lifecycle. - Conduct customer consultation sessions around: - Custom API integrations - Integration architecture - Reporting capabilities - Data services - Platform best practices - Translate business requirements into scalable…