Technical Account Manager

Technical Account Manager Location: Hyderabad, India Experience: 12+ Years Employment Type: Full-time Function: Technology / Customer Success Role Overview We are seeking a highly accomplished Technical Account Manager (TAM) to serve as a strategic technology advisor and executive-facing leader for enterprise customers. The TAM will act as a trusted technology and business partner to CIOs, CTOs, CISOs and senior business stakeholders , driving technology strategy, operational excellence, service governance, financial performance and long-term customer value across AWS, Microsoft Azure and/or Google Cloud environments. The role will have significant responsibility for customer retention, revenue growth, P&L management, billing governance and commercial performance , in addition to technical and operational leadership. The ideal candidate should have a strong understanding of OEM technology and service offerings , including cloud platforms, infrastructure, security, networking, observability, databases, backup, disaster recovery and enterprise software ecosystems, and should be able to translate these offerings into appropriate customer solutions and commercial opportunities. This role requires strong technical credibility, executive presence, commercial acumen and the ability to translate complex technology initiatives into measurable business and financial outcomes . Key Responsibilities 1. Executive Customer Leadership & CXO Engagement Serve as the senior technical and strategic point of contact for assigned enterprise and strategic accounts. Build trusted relationships with CIO, CTO, CISO and other senior technology and business stakeholders. Understand customer business priorities and translate them into technology and business strategies. Lead Quarterly Business Reviews (QBRs) , Executive Steering Committees and strategic account reviews. Present service performance, technology risks, transformation initiatives, financial metrics and improvement opportunities to executive audiences. Act as the voice of the customer internally and ensure strong alignment between customer expectations and delivery teams. Own the overall customer relationship and proactively address risks that could impact customer satisfaction, retention or revenue . Build executive-level relationships that support long-term account growth and strategic partnership. 2. Strategic Cloud Advisory & Architecture Governance Provide strategic architectural oversight across AWS, Azure and/or GCP environments. Advise customers on cloud adoption, modernization, migration and cloud-native transformation. Drive adoption of Well-Architected, reliability engineering, security-by-design and automation-first principles . Lead cloud maturity assessments and develop multi-year technology transformation roadmaps. Identify opportunities for application modernization, platform engineering, automation and operational simplification. Provide guidance on high…