Technical Account Manager

Technical Account Manager Join our client, a leading telecommunications provider, as a Technical Account Manager, where you will be the single point of contact for all tech-related pre-sales, post-sales, and operational support for select customers. Key Responsibilities: Serve as the primary liaison for customers, understanding their requirements and assisting the Enterprise Sales Executive (ESE) in providing optimal solutions. Collaborate closely with sales teams to acquire new customers and introduce innovative solutions from Business Units (BUs). Support operational teams in resolving technical issues and ensure smooth service delivery. Propose futuristic solutions that align the client’s network with customer networks for mutual benefit. Analyze current customer network performance and proactively identify potential issues. Engage in discussions with customers and internal stakeholders to implement preventive measures. Assess network performance and recommend necessary changes. Understand and develop new customer requirements, assisting solution engineers in designing tailored solutions. Keep customers informed about industry trends and best practices. The Ideal Candidate: Holds a B.Sc. in Engineering or an MSc in Telecommunications or IT, with 3-5 years of relevant experience; or Possesses NDES/NDT/HNDE or an MSc in Telecommunications or IT, with 8-10 years of experience in telecommunications. Demonstrates strong technical knowledge and customer relationship skills. If you’re ready to drive customer success and enhance technical solutions in a dynamic environment, we want to hear from you!