Technical Account Manager

Technical Account Manager Company Overview: At VETRO, we believe visualizing data unlocks hidden potential, radically simplifying business operations and digitizing the future of connectivity. We focus on empowering network operators with clarity and control over their fiber networks, enabling them to operate more efficiently. Our platform serves as the physical network asset system of record, offering visibility and control from strategic planning to daily operations. We empower our customers to bridge the digital divide, unlock new opportunities, and maximize the value of their networks. Let's collaborate to shape the future of connectivity. Position Overview: We are seeking a highly technical and customer-focused Technical Account Manager to join our Customer team. This role serves as a critical liaison between VETRO and our clients, acting as a strategic advisor to help them achieve their network management goals. The ideal candidate will have a strong telecommunications background and a proactive approach to customer success, ensuring platform adoption, satisfaction, and long-term client retention in a fast-moving, highly dynamic industry. Key Responsibilities, but not limited to: Technical Strategy & Advisory: Serve as the trusted advisor to clients, offering expert guidance on VETRO’s platform, including best practices, industry developments, and tailored solutions to meet their specific needs. Customer Engagement: Deeply understand each customer's technical environment, use cases, and objectives. Leverage this knowledge to drive adoption and ensure customers realize maximum value from the platform. Proactive Leadership: Take ownership of fostering strong, proactive relationships with customers, inspiring confidence through technical expertise and a hands-on approach. Operational Excellence: Identify opportunities to streamline processes and improve operational efficiency, enhancing the overall customer experience and supporting business growth. Cross-functional Collaboration: Work closely with Sales, Product, and Support teams to advocate for customer needs, ensuring smooth execution of customer success initiatives and alignment on business objectives. Risk Mitigation & Issue Resolution: Anticipate potential technical challenges, identify risks, and proactively work to resolve issues to maintain customer satisfaction and system performance. Revenue Growth & Retention: Partner with Sales to identify upsell and cross-sell opportunities within existing accounts, contributing to revenue growth and long-term customer retention. Market Insight & Feedback: Stay current on industry trends, customer feedback, and competitor activities to inform strategic decisions and influence the product roadmap. Qualifications: Bachelor's degree in Business Administration, Computer Science, or a related technical field. Proven success in technical account management, or a related role in the technology or software sector,…