Technical Advisor I - Denture & Valplast

Description Position at Glidewell Dental Essential Functions: Coordinates and performs a range of department support activities; serves as a liaison between other divisions/departments. Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes in GCM. Communicates with customers, colleagues, dental technicians, and managers in a prompt articulate manner. Complies with customer service policies and procedures and call center operational standards. Relies on extensive technical knowledge to make decisions and accomplish departmental goals. Assists customers in problem solving, planning, development, and execution of stated goals and objectives. Ensures customer retention and satisfaction.  Evaluates each case thoroughly and advises doctors on which product is best for the particular case. Makes outbound calls on cases that need assistance.  Maintains a day to day professional relationship with dental technicians and managers. Follows-up on specific requests made by doctors on particular cases.  Seeks advice and input from the manager when needed.  Performs other related duties and projects as business needs require at direction of management. Education and Experience:  High school diploma or equivalent.  Bachelor’s degree, preferred.  Minimum two (2) years of ACD experience and/or five (5) years of customer service experience or three (3) years in dental background. Special Requirements/Certification:  RDA, DA, or CDT certifications preferred. Pay Range: $25.00/hr + monthly bonus up to $800.00 a month  Glidewell Laboratories is the industry leader in dental technology due to our agility, speed, and cutting edge technology. We work in a fast-paced and highly sought-after employee-friendly work environment. Behind all of this success is an amazing group of people who are passionate about bringing innovation to the marketplace, while providing quality and affordability to better the lives of people all over the world. If you share in our passion for teamwork and a vision for excellence, let's talk about a rewarding career at Glidewell! In addition are the following generous employee benefits: Medical, Dental, Vision, 401K with company match, company-paid life insurance, additional onsite dental services, vacation, holiday, and sick time, employee gym (with fitness classes and meditation room), employee medical/wellness center (with massage therapy and acupuncture), two company subsidized cafes, Internet cafes, employee lounges with big screen TVs, game tables, fun company sponsored events, a diverse work environment with over forty nationalities represented, and much more! Glidewell Laboratories is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to the principle of equal employment opportunity…