Technical Claims Handler

Technical Claims Handler Location: Halifax / Hybrid Department: Insurance Contract type: Permanent / Full-time About the role We’re looking for a Technical Claims Handler to join our Insurance team, and play a key role in managing vehicle claims from a range of customers, ensuring all our clients and customers receive a professional service and that all internal and external Service Level Agreements (SLAs) are met or exceeded. Activate Group is a growing UK business with 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities. Key responsibilities • Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers. • Manage vehicle claims end-to-end from repair instruction to completion and only escalating where necessary. • Using Activate Groups bespoke software and databases to record, update and maintain information relating to each claim. • Manage own workload, prioritising and ensuring all claims assigned are progressing and receiving a high standard of customer service. • Provide accurate updates to team managers and customers as required. • Ensure that all SLA’s are met and exceeded. • Communicate and collaborate with all parties in order to achieve an optimal repair journey. Skills and experience • Focus on the customer: Take personal responsibility for delivering exceptional customer service. • Adapt to change: Look to the future. Understand and adapt to the need for change and improvements in the way you work. • Solve problems: Take a proactive approach to issues you face. Have a great understanding of systems and processes. • Take ownership: Deliver on commitments. Do what you say you are going to do and don't let other people down. • Excellent customer service skills. • Ability to handle a high volume of calls daily. • Excellent written and verbal communication skills. • Able to manage own time and workload. Desirable (but not essential): • Experience of working in a target driven and fast paced environment. • Experience within the insurance and claims industry. Benefits We believe in rewarding our people for the great work they do. When you join Activate Group, you can expect: • 33 days holiday, including bank holidays • Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups • Enhanced maternity, paternity, adoption and shared parental pay • Life assurance at three times your basic salary • Free breakfasts and fresh fruit • A birthday surprise for everyone What you can expect from us At Activate Group, we want everyone to have the tools and support they need to do their best work. We’re an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do…