Technical Customer Success Manager

At Hubtype we run as a lean, tech-forward company, so our Customer Success team plays a hybrid role that combines classic CS ownership with project management. Our CSMs are the single point of contact for the customer and are accountable for the successful delivery of each project, partnering closely with our engineering team, who handle the actual development work. We are looking for a Technical Customer Success Manager who will own the end-to-end customer journey : from kickoff and discovery, through implementation and go-live, to adoption, retention, growth and renewal. The role is not about writing code, but about understanding the customer's technical and business needs , translating them into clear requirements for engineering, and orchestrating delivery across teams. Key responsibilities Own a portfolio of strategic accounts as their main point of contact across the full lifecycle. Lead project delivery: scoping, planning, coordinating internal and client teams, managing timelines, dependencies, risks and deliverables. Run discovery sessions with customers to understand business goals, use cases and technical context. Translate customer needs into clear, structured requirements that engineering can act on, and translate technical decisions back into business language for the customer. Act as the bridge between the customer and Hubtype's engineering, product and solutions teams. The CSM does not build the solution but owns its delivery. Analyze customer data and project status to identify blockers, anticipate issues and surface opportunities. Drive adoption, monitor account health and identify upsell and expansion opportunities. Run QBRs, executive reviews, trainings and workshops with both business and technical stakeholders. Use AI tools daily to scale work: drafting, research, summarization, analysis, documentation and automation. Capture customer feedback and feed it into the product roadmap. Requirements Mandatory to be based in Spain holding a valid Working Permit/Visa. Mandatory Languages : full professional fluency in English, Spanish and Catalan , written and spoken. Experience : 1–3 years in Customer Success, Technical Account Management, Solutions Consulting or Project Management in a SaaS / tech environment. Technical understanding : able to confidently discuss APIs, webhooks, integrations, JSON, OAuth and SaaS architectures, and to follow technical conversations with engineers. The CSM does not need to code but must understand what's being built well enough to scope it, challenge it and explain it. Requirements & analysis : strong analytical mindset; able to gather, structure and document technical and functional requirements, identify gaps, and break complex problems into clear deliverables. Project management : proven track record managing complex delivery projects with multiple stakeholders, timelines and dependencies, coordinating engineering, product and client teams. A I-native mindset (Level 3…