Technical Implementation Engineer

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! We are seeking a  Technical Implementation Engineer (TIE)  to lead the onboarding and technical enablement of enterprise customers across multiple  Qualys cybersecurity products , including  VMDR, CSAM, Patch Management, Policy Compliance, WAS , and  Enterprise TruRisk Management (ETM) . You will play a critical role in helping customers integrate these solutions into their environments and derive maximum value aligned with their cybersecurity goals. This role involves hands-on implementation, technical consulting, and driving customer success in hybrid, cloud, and containerised environments. This is a Global role, so you may be working across different shifts(including Night shifts) supporting Customers across multiple timezones. We work in Hybrid mode (3 days from office, 2 days from home) Relocation to Pune would be required for the role. Key Responsibilities Customer Onboarding & Enablement Lead end-to-end onboarding for enterprise customers on multiple Qualys Cyber Security products Conduct kickoff sessions, product walkthroughs, and configuration workshops tailored to customer needs. Align solution deployment/configuration/optimisation with customer business goals, security policies, and compliance requirements. Technical Implementation Assist with the deployment and configuration of Qualys agents, sensors, connectors, and APIs across cloud, on-prem, and hybrid environments. Support secure integration with  AWS, Azure, GCP, OCI , and containerized platforms such as  Kubernetes, Docker, and CRI-o . Provide expertise in asset discovery, patch deployment, vulnerability scanning, and policy configuration. Customer Success & Adoption Act as a trusted technical advisor throughout the implementation phase, ensuring successful adoption and long-term retention. Educate and guide customers on platform capabilities, security use cases, and best practices. Design and manage onboarding plans, training sessions, and success criteria tracking. Cross-functional Collaboration Partner with internal teams including Product Management, Support, and Engineering to resolve implementation challenges and shape future enhancements. Collect feedback to inform product development and improve onboarding frameworks. Required Qualifications Experience & Technical Skills 5+ years in customer-facing technical roles (e.g., onboarding, professional services, customer success, pre-sales, or support). Hands-on experience in  enterprise IT environments , with working knowledge of  Windows, Linux , and basic networking concepts. Exposure to  cloud platforms  (AWS, Azure, GCP, OCI) Familiarity with  cybersecurity principles , vulnerability management, compliance frameworks, and threat detection tools. Tooling & Platform Knowledge Ability to deploy and manage endpoint agents, connectors, and policy…