Technical Onboarding Manager

About Recast: Recast Software, located in Minneapolis, MN, empowers organizations to better manage and support users and devices. Our mission is to simplify the work of IT teams and enable them to create highly secure and compliant environments. Our software does this by seamlessly integrating with existing IT infrastructure to quickly remediate issues, ensure compliance, enhance security, and maintain clear visibility across all devices. Recast is a rapidly growing software company with its solution being used by thousands of enterprise organizations in more than 125 countries, impacting millions of devices and (more importantly) the people who use them. About the Role: We’re looking for a customer-facing Technical Onboarding Manager to own the first step on the road to each customer’s success. By leading our customers through their onboarding journey to include handing off a customer with Sales, running the onboarding meetings, providing technical guidance to highly-technical customers, solving customer’s implementation questions, and making sure that the environments of existing customers are well-maintained, you will be an integral part of the customer experience at Recast. The ideal candidate is an empathetic communicator that loves to get into the technical weeds and deeply understand Recast’s products and the customers’ environments; you’re happy to go down rabbit holes but know that driving customer value is the number one priority. We’re looking for a problem solver that isn’t afraid to work across teams to get the information and the results that the customer needs. Key Role Responsibilities: Own all components of onboarding, including setting up calls, understanding the customer's unique environment needs, facilitating the meetings, completing follow-up tasks, and serving as a technical advisor for the first 90 days of a customer’s journey leading to a successful deployment. Assist customers with configuration of their products as part of their broader environment, sharing best practices and offering recommendations. Provide insight and technical expertise to create the appropriate resources (videos, trainings, documentation) to facilitate onboarding. Strive to improve the processes around onboarding and implementation to make the experience seamless and delightful for new and existing customers. Work cross-functionally with Customer Success, Support, and Product to prioritize recurring issues for the development team to resolve. Devise and host customer trainings serving as Recast’s subject matter expert Develop a deep understanding of Recast’s products, our customers’ environments, and the systems market at large. Minimum Requirements: 2+ years of experience in a technical customer-facing or internal service role. 2-5 years of relevant work experience with systems administration using Microsoft's Endpoint Management services including hands-on deployment experience with MECM and/or Intune. …