Technical Operations Engineer

As a Technical Operations Engineer , you will own the operational health of the migration journey for Arbor products, primarily Arbor MIS, alongside other products such as Arbor Finance. Migrations involve moving customer data from competitor systems into Arbor, and you will be the key person ensuring that process runs smoothly. Every migration represents a school's transition to Arbor, and the quality of that experience directly shapes their trust in our products. You will proactively and reactively work with Onboarding teams, Support teams, the Migration Platform team, to ensure migrations are executed smoothly, issues are resolved efficiently, and systemic problems are fed back to drive lasting improvements. Technical Execution & Ownership Executing and monitoring data migrations across multiple products and countries and taking ownership of outcomes end-to-end using existing UI tooling Triaging migration issues effectively, resolving what you can independently and escalating with clear context when needed Performing root cause analysis on failed or delayed migrations, identifying recurring failure patterns and systemic issues. Running post-incident reviews and applying lessons learned to prevent recurrence Defining and maintaining triage frameworks, severity classification, prioritisation criteria, and escalation paths Driving process improvements and feeding structured, prioritised requirements back to the Migration Platform team Improving observability (logs, dashboards, alerts) across the migration pipeline to support faster diagnosis and resolution Managing data integrity checks and validating successful data transfers Owning operational readiness for large-scale and time-sensitive migration windows, including risk assessments, checklists, and go/no-go decisions. Adapting plans quickly when circumstances change mid-migration Maintaining and improving migration operational documentation, playbooks, and best practices Ensuring migrations meet defined SLAs and quality benchmarks, contributing to the definition of those standards Collaboration & Communication Act as the migration function’s primary liaison with Onboarding and Support teams, proactively driving communication, not waiting to be asked Proactively flag migration risks, blockers, and timeline impacts to Onboarding teams, managing expectations and negotiating timelines when needed Reactively partner with Support team to investigate and resolve post-migration issues, ensuring timely customer outcomes Build strong working relationships with customer-facing teams to understand the school’s perspective, feeding that insight back into how migrations are prioritised and executed Run or contribute to regular cross-team syncs with Onboarding and Support teams to maintain alignment and surface issues early, asking the right questions to uncover root causes rather than just symptoms Provide structured, prioritised operational feedback to the Migration Platform team,…