Technical Service Manager, Athens, Greece

Technical Service Manager, Athens, Greece Join our dynamic team in Athens and seize the thrilling opportunity to become our Technical Service Manager! As a pivotal member, you'll play a vital role in supporting our operations in Athens, serving as the go-to expert for all technical inquiries.  Elevate product and service quality, spearhead technical training initiatives, and be at the forefront of innovation. This is your chance to make a significant impact while embracing a rewarding career journey with us. Your area of responsibility •    Service Partner Management (third-party service)  •    Planning and executing Technical Trainings for Service Partners •    Providing Technical Support to Partner Network (phone, email, etc.) •    Warranty Management (Administration and decision process) •    Handling and managing Customer Satisfaction Surveys •    Conducting Tandem Visits for on-the-job training with Partners •    Contributing to long-term improvement of product and service quality •    Support at exhibitions and trade fairs •    General administration in CRM and ERP applications   Your profile •    Experience in technical service and managing dealer/distributor/service partner networks •    Proficiency in didactics and training methods •    Electrician, Electronics, Mechatronics, or similar background (e.g., engineer) •    Ability to understand and explain complex technical information clearly •    Diplomatic, patient, and customer-oriented •    Proactive, enthusiastic, and open-minded •    Accountable, self-managed, and decisive •    Strong IT skills (MS Office, SAP preferred, CRM System) •    Willingness to travel with / valid driver's license B •    Strong verbal and written communication skills in Greek and English preferable What counts for us are your qualifications – regardless of age, gender, disability, sexual orientation/identity or social, ethnic, or religious backgrounds. We welcome applications from all people with diverse backgrounds. If you have any questions, please contact Michael Kühn. Michael Kühn m.kuehn@rational-online.com