Technical Services Coordinator

Technical Services Coordinator Growth Track to Assistant Director of Operations Apollo Safety, Inc. | Fall River, MA Location: Fall River, MA Job Type: Full-Time Schedule: Monday-Friday Compensation: $60,000 - $75,000 per year, based on experience About Apollo Safety Apollo Safety is one of New England's leading providers of gas detection equipment, calibration services, repair, rentals, technical field service, and safety solutions. For more than 30 years, we have helped protect workers and maintain compliance for customers in pharmaceutical, manufacturing, utility, laboratory, municipal, and industrial environments. We are seeking a highly organized, proactive, and customer-focused Technical Services Coordinator to join our growing team. This position serves as the central point of coordination between customers, field technicians, sales personnel, and internal departments to ensure the successful delivery of calibration services, repairs, installations, training, maintenance agreements, and technical service projects. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys solving problems, coordinating people and schedules, and wants to grow into future operational leadership responsibilities. What You'll Do Service Scheduling & Dispatch Coordinate daily, weekly, monthly, and long-range schedules for field service technicians. Schedule calibrations, preventive maintenance visits, repairs, installations, startups, inspections, and technical support visits. Maintain service schedules and customer commitments up to one year in advance. Assign technicians based on skills, certifications, customer requirements, and geographic location. Coordinate customer training sessions and on-site technical service visits. Manage emergency service requests and scheduling changes. Customer Communications Serve as a primary point of contact for service customers. Confirm appointments via phone and email. Communicate service dates, expectations, project requirements, and technician arrival information. Respond promptly to customer inquiries and service requests. Follow up with customers after service completion to ensure satisfaction. Escalate customer concerns and service issues when necessary. Project Coordination Assist with the planning and coordination of installation, commissioning, upgrade, and repair projects. Gather project requirements, safety documentation, permits, site information, and customer contacts. Coordinate project logistics including travel arrangements, equipment shipments, rental equipment, and calibration gas requirements. Monitor project milestones, timelines, and completion dates. Technician & Operations Support Coordinate technician schedules, travel arrangements, and PTO requests. Ensure technicians have complete job information before arriving on site. Maintain service documentation and customer records. Assist management with…