Technical Services Operations Administrator

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next.  Vantor is a place for problem solvers, changemakers, and go-getters—where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world. To be eligible for this position, you must be a U.S. Citizen. This position requires an active U.S. Government security clearance, applicants who do not currently hold the required clearance will not be eligible for consideration. Employment for cleared roles is contingent upon verification of clearance status.

 Export Control/ITAR: Certain roles may be subject to U.S. export control laws, requiring U.S. person status as defined by 8 U.S.C. 1324b(a)(3). Please review the job details below. We're hiring a Technical Services Operations Center Administrator (TSOC) to join our team in Longmont, Colorado. This role supports the monitoring and troubleshooting of enterprise, factory, and platform services while communicating incidents and operational status to the appropriate stakeholders. The position combines 24/7 operations center monitoring and response with system administration duties, including initial troubleshooting and resolution of technical issues, and works closely with Information Technology, the Mission Operations Center, Customer Service, and Software Development. Responsibilities: Monitor enterprise, factory, and platform systems and applications. Create and manage tickets and support incident resolution. Work directly with service owner teams to monitor and escalate events. Manage incidents and maintain alarm thresholds. Perform initial troubleshooting and assist with system administration activities. Communicate incidents, system status, and operational updates to relevant stakeholders. Maintain strong interpersonal skills, self-motivation, attention to detail, and a customer-focused approach. Minimum Qualifications: Must be a U.S. citizen and possess an active Secret security clearance, with the ability to obtain a TS/SCI clearance with polygraph. Must hold an active Security+ certification or obtain one within the first six months of employment. Associate degree in computer science, information systems, or a related field; two years of relevant technical troubleshooting experience may substitute for the degree. Ability to work a weekly day or night shift that includes one weekend day. This position requires three to four 12-hour shifts per week. Ability to work the Back Half Night Shift: 6:00 p.m.–6:00 a.m., Wednesday, Thursday, Friday, and every other Saturday night. Preferred Qualifications: Experience with networking, firewalls, routing, remote-site connectivity, and troubleshooting practices. Experience with Red…