Technical Solutions Engineer

About Teads Teads is a leading omnichannel advertising platform building the future of digital advertising where quality content, trusted publishers, ambitious brands, and human creativity can thrive. Operating at true scale - processing 18 billion ad opportunities every single day - we connect global brands with a monthly reach of over 2.2 billion unique users. At Teads, we believe your impact travels further . We are a borderless team of 1,700+ innovators across 30+ countries who favor outcome over tenure, value trusted autonomy, and use predictive AI to amplify human ingenuity rather than replace it. We move at pace, tackle genuinely complex problems, and foster a high-accountability culture that stays genuinely human. If you are looking for room to build and meaningful scope, you belong here. Learn more at www.teads.com . About the opportunity Teads is looking for a Technical Solutions Engineer to join our team in Canada. This is a second-tier role: you'll take on the platform-level technical issues escalated from first-tier support, investigate them end to end, and work alongside the people building recommendation technology for the open web. You will be the go-to technical support person, owning a broad set of issues from campaign troubleshooting to integrations and escalations. You will partner cross-functionally with key stakeholders across R&D, AdOps, Account Management, and Product to drive client success. Based in Canada and operating during North American business hours, this role complements our global support center in Slovenia to extend our support coverage across time zones. What will you do: Own second-tier technical cases end to end, keeping them prioritized and within SLA. Investigate issues escalated by first-tier support and AdOps, and drive them to resolution. Partner with account managers to support accounts for large, well-known brands. Run calls with clients to troubleshoot and resolve technical issues. Handle reports coming in through Slack, Salesforce, email, and other channels promptly. Verify that campaigns, pixels, and creatives are set up correctly. Pull data from our databases, analyze it, and turn it into clear insights and solutions for marketers. Document known issues, workarounds, and escalation paths for the wider team. Collaborate across teams to surface ideas that improve our products. What will you bring to the team? Experience in a technical support or technical solutions role, ideally in ad tech, with a track record of resolving customer-facing technical issues. Systematic, hypothesis-driven troubleshooter who knows when to dig in and when to escalate. Clear communicator who works well with both technical and non-technical stakeholders, and can de-escalate frustrated clients. Comfortable in a fast-paced environment juggling multiple priorities. Solid grasp of how the web works, for example JavaScript, HTML, HTTP, iframes, cookies, the DOM, etc Working…