Technical Specialist

📍 Little Rock, AR (Central Arkansas Territory) 💼 Full-Time | Monday–Friday with after hours as needed 💰 $50,000–$60,000 About Datamax At Datamax , we are committed to Creating Raving Fans®—for both our customers and our employees. For over 65 years, we’ve built our reputation on rapid response, resourceful solutions, and delivering real return on technology investments. About the Role Datamax of Arkansas is seeking a customer-focused IT Support Technician / Technology Specialist to provide external end-user support, hardware and software maintenance, network administration assistance, troubleshooting, and IT project support. This role serves as a critical bridge between users, vendors, and internal technology teams, ensuring reliable technology operations across the organization. The ideal candidate is a self-starter with strong technical aptitude, excellent communication skills, and the ability to diagnose and resolve technology issues quickly while maintaining a high level of customer service. This is an excellent role for someone looking to grow from help desk support into systems administration, network administration, or infrastructure engineering. Responsibilities Desktop & End-User Support Provide first- and second-level technical support for external clients. Troubleshoot hardware, software, operating system, and application issues. Configure user accounts, cloud services, devices, and workplace technology. Deliver professional customer service via phone, remote support, and in-person interactions. Hardware & Software Administration Install, configure, maintain, and troubleshoot desktops, laptops, peripherals, and software applications. Support Microsoft Windows on premises / cloud environments and productivity platforms. Coordinate with internal teams and external vendors to resolve technical issues. Network Support Assist with LAN, WAN, wireless, firewall, and infrastructure support. Work with network vendors and service providers when escalation is required. Support technologies including Cisco, SonicWall, Datto, WatchGuard, Active Directory, Microsoft Servers, Exchange, VMware, and Hyper V environments. Troubleshooting & Problem Resolution Investigate and resolve complex technical issues affecting users and business systems. Diagnose problems resulting from system upgrades, patches, hardware failures, and application changes. Prioritize multiple support requests while maintaining service quality. Clearly document problem resolution in ticketing system. IT Projects & Team Collaboration Participate in technology deployments, testing, upgrades, and infrastructure projects. Assist IT leadership with planning and implementation initiatives. Maintain accurate documentation and follow established processes and procedures. Qualifications 4+ years of IT support, help desk, desktop support, or network support experience. Experience supporting Windows…