Technical Specialist

Role Description The Technical Lead is required to provide technical support to an operations team within one of the designated Investment Operations Functional Pillars, and, is responsible for the day to day service of their team to Corporate / Retail Clients on behalf of FNZ. This means the following key requirements, The role holder will be responsible for all aspects of day to day Technical Delivery, regulatory, and financial risk relevant to their team and, for all processes that fall within their team’s remit. The role holder will support all aspects of change within their functional area ensuring that their team actively participates as and where required in the change process from delivery through to implementation so that change is delivered effectively, and, in accordance with FNZ Compliance standards. The role holder will be responsible for service delivery to our corporate clients from their team, ensuring accuracy, compliance, and achievement of service standards in accordance with clients’ KPIs. Where requested or role requires the individual to complete Overseer responsibility, the overseers have an obligation to complete IOC qualifications and complete annual CPD hours. Responsibilities will include, but are not limited to: Specific Role Responsibilities Strategy Manage the Technical development of the team’s purpose and ensure the it provides best in class operational services to clients and internal partners. Support, challenge and contribute to the development of short, medium, and long-term strategies (including action plans and targets) for the team. Support and contribute to the Change Governance of technology solution that meets the objectives of the business but allows the firm to be scalable, productive, meet service delivery standards and is compliant for future changes, upgrades, and enhancements. Support and implement the Technical management strategy, culture, services, and methodology to adjust to changing regulations and expectations, ensuring the team are fully motivated and have clear understanding of the technology and process. Support operational relationships across the global business, ensuring collaborative engagement and partnering to achieve the best results and protection for clients and the business. Participate as an internal stakeholder and positively support the relationships globally to create a positive, collaborative, and engaged relationship. Engage with external stakeholders in relation to their team’s technical issues, service standards, change and risk including clients, custodians, consultants, potential clients, third parties, regulators, and non-executive directors. Process Ensure team’s technical resilience within the first line of defence; and deliver reporting to the relevant Sector Lead and/or Operations Director to evidence standards achieved. Manage and support the error management process, including management of major errors,…