Technical Success Manager (Bilingual Spanish/English Speaking)

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems! Hiring Locations: Mexico, Puerto Rico, Chile As a Technical Success Manager, you will independently manage top-tier accounts, ensuring the successful adoption of our AI Development Platform. Your goal is to empower clients to build high-performance, agent-centric applications in a complex IT Ecosystem that significantly reduce cognitive load for end-users. In this role, you will serve as a trusted advisor who establishes deep client relationships and collaborates with cross-functional teams to drive AI innovation and deliver measurable technical and business outcomes. Key Responsibilities Manage a portfolio of top-tier accounts, accelerating product usage through strategic AI adoption in complex, large-scale environments. Perform technical reviews for complex, large-scale systems, and ensure adherence to OutSystems development best practices. Design technical adoption plans to drive strategic business impact by guiding customers to implement agentic systems that maximize platform value. Guide customer development teams through the transition from standard applications to Agentic Workflows, leveraging OutSystems Mentor and Agent Workbench to drive significant business impact. Serve as a customer advocate internally, interfacing with Product Management and Global Support to resolve challenges. Requirements & Qualifications Soft Skills: Strong written and verbal communication; ability to establish trust and supportive relationships; proven problem-solving and analytical skills; proficiency in understanding complex client requirements and driving business outcomes. Technical Skills: 5+ years in developing Web/Mobile projects using SDLC best practices; and knowledge of AI prompt engineering, LLM integration, and agentic systems. Education: Bachelor's degree in a technical field; recognized industry certifications in AI or OutSystems certifications are a plus Bilingual: English/Spanish Language proficiency Experience: proficiency in architecture principles, governance best practices, security concepts and infrastructure performance/troubleshooting More about OutSystems OutSystems is a leading AI Development Platform built for the enterprise. Global organizations trust OutSystems to rapidly build mission-critical apps and agents, modernize legacy processes with agentic systems, and govern their entire AI portfolio across complex regulatory environments, all on one unified platform. As the future becomes agentic, our customers need us now more than ever. While AI has opened the door to extraordinary possibilities, most large organizations find themselves stuck on one side of the "enterprise gap" because AI by itself doesn't solve their complex use cases and business challenges. OutSystems bridges the "enterprise gap" by combining the speed of generative AI with a deterministic, enterprise-grade framework. We…