Technical Support Analyst-Billing System

Join Us as a Technical Support Analyst-Billing System! Are you ready to make a significant impact in an innovative environment? At ORBCOMM, we’re on the hunt for a passionate  Zuora Technical Support Analyst who thrives in a fast-paced, agile setting. We want you to transform your ideas into action and drive our mission forward!    Why You’ll Love Working Here   The Zuora Technical Support Analyst is responsible for supporting, configuring, and enhancing the company’s subscription billing operations within the Zuora platform. This role will work closely with Finance, Billing, and cross‑functional teams to gather requirements, translate business needs into system configurations, test and implement changes, and ensure accurate and timely billing processes. The ideal candidate will have strong analytical skills, the ability to manage multiple priorities, and a desire to learn new systems quickly. The role requires balancing independent work with collaborative effort and ensuring system solutions keep pace with evolving business requirements as the organization expands into new markets. This role is based out of our Hyderabad, India office. We operate in a hybrid work environment, requiring a minimum of three (3) days per week onsite, with the option to work remotely for up to two (2) days per week. What You’ll Do   Support and maintain Zuora billing and subscription management systems daily. Translate business requirements into Zuora configurations and workflow enhancements. Configure and optimize product catalogs, rate plans, billing rules, and invoice settings. Troubleshoot billing issues, resolve system errors, and ensure high data quality. Collaborate with users to minimize disruptions and drive system adoption. Document standard billing processes, configurations, and recurring issues. Generate recurring and ad hoc billing or revenue reports. Participate in testing and implementation of system changes tied to new business initiatives. Core Competencies Analytical Thinking — Ability to interpret billing data and diagnose system issues. Attention to Detail — Ensures accuracy in billing, configurations, and documentation. Communication — Clear and effective interaction with finance, billing, and technical teams. Problem Solving — Ability to troubleshoot issues and recommend effective solutions. Collaboration — Works effectively with cross-functional teams. Technical Aptitude — Comfortable with systems, scripting, and billing tools. Key Performance Indicators (KPIs) Invoice Accuracy Rate — Percentage of invoices generated without errors. Billing Dispute Rate — Number of customer billing disputes per billing cycle. Data Quality Score — Accuracy and completeness of billing and subscription data. On‑Time Billing Completion — Percentage of billing runs completed on schedule. Issue Resolution Time — Average time required to…