Technical Support Analyst

Who We Are As a publicly traded company (NYSE: CTRI) with $3 billion in revenue, Centuri leads the way in utility infrastructure across North America. What sets us apart is our local agility, resources to scale, and comprehensive solutions for a dynamic energy market.   Whether in the field or providing essential behind the scenes support, Centuri offers professional growth opportunities where you can thrive and make a difference. Join a culture where safety, sustainability, and teamwork come first, with training and benefits that truly care for your well-being. Our Tech Support Analyst is responsible for ensuring consistent and optimized delivery of desktop PC service levels for assigned office locations for all IT related needs and requests. This position is based out of our Houston office and requires an onsite presence five days a week. The role will focus heavily on providing support to our executive leadership team, including C-suite executives.  What You'll Do •    Ensure all support calls are handled efficiently within prescribed SLAs to ensure maximum productivity •    Deliver an exceptional level of IT support to all levels of the organization – most specifically C-Suite executives •    Troubleshoot and resolve technical issues related to desktop hardware and software, audio systems, mobile devices, collaboration tools and network connectivity •    Provide regular and proper communication to customers throughout the resolution process •    Ensure all support calls and tickets are documented •    Coordinate with SMEs to identify and resolve any ongoing or widespread IT service issues •    When required, escalate incidents and coordinate with various teams to ensure timely resolutions •    Create and update technical documentation as needed •    Installations, upgrades and imaging of laptops and desktops •    Software installations, updates and deployments utilizing MDM tools •    Manage and support mobile devices •    Maintain asset management records •    Ensure that all new IT equipment is configured and deployed in a quality and timely manner •    Assist with the setting up of IT infrastructure for new project/work sites or relocating local offices •    Assist with IT-related projects to improve service levels or introduce new services •    Participate in IT Department projects to improve service levels or introduce new services •    Comply with all departmental and corporate policies and procedures •    Perform other responsibilities as requested by leadership What You'll Have •    Bachelor’s Degree in Business, IT or related field preferred •    4+ years supporting end-user technologies in a corporate environment (Windows 11, Microsoft Office, O365, Outlook, Exchange, Entra, Active Directory, DNS/DHCP, VPN, wireless networking) •    Experience administrating desktop environments and workstations, preferably in a multi-site, IT Service Management-driven environment. •    Experience with conference room &…