Technical Support and Field Management TL (Expat)

Field Service & Technical Support Team Leader (APAC) Location: Chachoengsao, Thailand (Company-provided transportation from Sukhumvit/Onnut) Job Type: Full-time, Expatriate Role with Local Contract About the Company Our client is a global leader in industrial cooling and temperature control solutions, serving industries such as Plastic & Rubber, Food & Beverage, Power Generation, Data Centers, Chemical & Pharma, and Metals. With extensive expertise in thermodynamics, they design customized systems that enhance productivity, efficiency, sustainability, and reliability. Operating across four continents, they are committed to delivering high-performance, sustainable solutions to clients worldwide. The Role We are looking for a highly skilled Field Service & Technical Support Team Leader to oversee service operations across the Asia-Pacific (APAC) region . This role ensures top-quality service, customer satisfaction, and efficient resolution of technical issues. If you are a seasoned leader with strong technical expertise and international experience , this is your chance to make a significant impact in a global organization. What You'll Be Doing Field Service & Customer Support Lead and manage all field service activities across APAC, ensuring top-quality service delivery. Develop and implement strategies to improve service efficiency and customer experience. Manage and resolve technical escalations swiftly, maintaining customer satisfaction. Ensure compliance with safety regulations, industry standards, and company policies. Supervise senior engineers, providing technical guidance and support to both customers and internal teams. Own high-priority and complex service cases, ensuring effective resolution. Build and maintain strong relationships with key clients, distributors, and partners. Technical Leadership & Team Development Lead a regional service team, fostering a culture of continuous learning and improvement. Establish best practices and troubleshooting protocols for product-related issues. Act as the primary contact for critical technical concerns and escalations. Assess technical skills within the team and recommend training where needed. Train, mentor, and develop team members to enhance performance and knowledge-sharing. What We're Looking For Bachelors degree or higher in Engineering, Technical Support, or a related field, with a focus on international standards. 5+ years of experience in field service and technical support leadership, preferably in a regional capacity. Background in HVAC, cooling systems, or refrigeration industries is a strong advantage. Expertise in reading and interpreting technical drawings, P&IDs, layouts, I/O diagrams, and thermodynamic specifications . Deep knowledge of thermodynamic, electrical, and hydraulic systems . Strong leadership and project management skills, with a hands-on problem-solving approach . Ability to handle complex projects and collaborate…