Technical Support Engineer III

IGT , where innovation meets entertainment on a global scale!   From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences —powered by world‑class content , strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide , we operate at scale while staying closely connected to costumers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com . Overview IGT is seeking an Application Support Engineer to support our casino customers throughout the United States on IGT's Table Manager (TM), Cage & Table Accounting (CTA), Table Drop, and related casino operations products. This role supports critical casino business functions including table games management, cage operations, revenue accounting, audits, reporting, regulatory compliance, table drop processing, chip inventory controls, and operational integrations with other IGT Advantage systems. The ideal candidate will possess a combination of casino operational knowledge, technical troubleshooting skills, and customer service expertise. Experience supporting table games, cage operations, accounting processes, casino management systems, auditing functions, or enterprise applications is highly desirable. Responsibilities Provide technical support to field engineers, technicians, product specialists, and customers diagnosing, troubleshooting, repairing, and resolving issues involving Table Manager, Cage & Table Accounting, Table Drop, and related integrated systems. Manage incidents, service requests, enhancements, and problem records using approved support tools and processes. Ensure customer systems remain operational and that service disruptions are restored in a timely and efficient manner. Deliver exceptional customer support while adhering to established SLA response and restoration commitments. Analyze application issues, identify root causes, provide workarounds, and drive permanent resolutions through problem management processes. Support daily casino operations involving table games accounting, cage transactions, table ratings, table drop processes, revenue reconciliation, audits, and reporting activities. Troubleshoot application functionality, configuration issues, data discrepancies, integration failures, and reporting concerns across TM and CTA environments. Identify and provide resolutions ranging from moderate to highly complex technical and application-related issues. Collaborate with Software Engineering, Product Management, Database Administration, Delivery Services,…