Technical Support Engineer, Java & Scala (Remote)

Description Technical Application Support Engineer AdTech Platform  ·  PulsePoint  ·  India · Remote Support / SRE-lite  ·  3+ years experience  ·  India · Europe · US coverage ABOUT THE ROLE PulsePoint is looking for a Technical Application Support Engineer based in India to provide backup coverage for our platform and related audience workflows. This is not a primary feature development role. The person will act as a technical backup and first responder when the Europe-based team is unavailable, helping India and US teams investigate issues, validate system behavior, check logs, inspect API/database state, and escalate with clear technical context when deeper engineering work is required. Platform stack: Scala Pekko HTTP Kafka Pekko Streams MongoDB PostgreSQL Facebook/Meta LinkedIn Google Ads Microsoft/Bing Ads Reddit Pinterest TikTok Twitter/X RESPONSIBILITIES •  Provide backup technical support for internal API and related workflows •  Investigate production and staging issues using API responses, logs, metrics, Kafka state, MongoDB, and PostgreSQL •  Understand and trace the core system flow related to external platform integrations •  Investigate why entities failed to create/update, synchronize, or retrieve reports correctly •  Troubleshoot platform-specific issues (Facebook/Meta, LinkedIn, etc.) •  Validate common token/auth issues, including expired user tokens, missing permissions, and platform account mapping problems •  Use Kibana, Grafana, Prometheus, Graphite, Kafka metrics, and database queries to support investigations •  Follow runbooks for safe operational checks and simple remediation steps •  Document findings clearly and escalate with enough context for engineering teams to act quickly •  Work closely with teams in India, Europe, and the US REQUIRED QUALIFICATIONS •  3+ years in application support, production support, technical operations, backend QA, SRE-lite, or similar roles •  Strong understanding of REST APIs, JSON, HTTP status codes, and backend request flows •  Hands-on experience reading logs and investigating production issues •  Practical experience with MongoDB and SQL/PostgreSQL for read-only investigation •  Basic working knowledge of Kafka or event-driven systems •  Familiarity with Kubernetes-based applications at the support level •  Ability to use dashboards and observability tools such as Kibana, Grafana, Prometheus, or similar •  Strong troubleshooting mindset with clear written communication in English •  Ability to work with distributed teams across India, Europe, and the US PREFERRED QUALIFICATIONS ◆  Experience supporting Scala (required), Java (required), or JVM backend systems ◆  Familiarity with Apache Pekko or Akka HTTP / Streams ◆  Experience with advertising platforms or marketing APIs ◆  Familiarity with OAuth, refresh tokens, access tokens, system users, and platform permissions ◆  Basic…