Technical Support Engineer

About Us: insightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate. We empower leaders from over 32,000 organizations to make timely and intelligent decisions. Our comprehensive solutions span Financial Planning and Analysis (FP&A), Controllership, and Data and Analytics. We deliver finance teams the insights required to navigate any economic climate and drive greater financial intelligence, while increasing productivity, visibility, accuracy, and compliance. Learn more at insightsoftware.com. Job Description: insightsoftware’s   Equity Management platforms have redefined the way companies manage and report on equity compensation and revolutionized the way financial disclosures are done. Our software provides controlled access to   real time   data for use by Brokers, Transfer Agents, Corporate Employees, Auditors, Corporate Tax, Accounting, Treasury, Finance, Payroll, Legal and HR representatives.   T he   Technical Support   Engineer is   critical to the   long-term   satisfaction and retention of   our   corporate   and broker clients .    In this role you   will   be   a point of   contact interacting with   insightsoftware   Engineering and Product teams, responsible for reporting product defects on behalf of the   support and services teams   and   our corporate   clients . You will work collaboratively across   those teams to prioritize features for inclusion in each product update   and act as a subject matter expert for our engineers .   You will also work with our   corporate clients   on questions and issues relating to data interfaces, file feeds, automated processes, and reporting needs.    Primary Responsibilities   Provide data analysis, report writing, file management, database   auditing   and technical support    Monitor daily file feeds for timeliness and accuracy and   assist   client in troubleshooting any issues   Learn the   various ways   our software meets the accounting, legal, tax and other regulatory requirements of our customers and   assist   them in the use of and proper set up of those features   Test, Document, and escalate unresolved customer cases that may be product defects or data issues to engineering and product management   Work closely with product   and services   teams on prioritizing items for each sprint release   Assist   in responding to direct customer inquiries during peak   volume   Prioritize   and   manage   customer   cases via   Salesforce   case tracking system     Document knowledgebase solutions for internal and possible external use   Required   Skills and Experience   Fluent English speaker   Ability to work US based hours, specifically Pacific Standard Time   Proficiency   and   experience with SQL, FTP, data management, file interfaces   Familiarity with relational databases , including data…