Technical Support Engineer

💼 Title: Technical Support Engineer 📍 Location : North America (Eastern Time Zone preferred, Central Time Zone considered) 🤝 Reporting To : Sr. Director, Global TAM and Support 💸 Base Salary Range : $110,000 - $135,000/yr 🌟 OPPORTUNITY HIGHLIGHTS Do you enjoy digging into complex technical problems and seeing them through to resolution? SafeBreach is seeking a Technical Support Engineer to support our United States enterprise customers. You'll troubleshoot, replicate, and resolve issues across our industry-leading exposure validation platform. This role is a strong fit for an engineer with a few years of support experience who wants to deepen their cybersecurity expertise alongside a collaborative global team. 👋 WHO WE ARE SafeBreach is on a mission to help organizations have certainty in their security. Long trusted as the global leader in adversarial exposure validation (AEV), SafeBreach empowers organizations to take command of risk by operationalizing the full CTEM lifecycle with the SafeBreach CTEM Platform. Powered by the SafeBreach Helm AI infrastructure layer and grounded in the award-winning SafeBreach Exposure Validation Platform, the SafeBreach CTEM Platform is the first enterprise-grade, closed-loop solution designed to move organizations beyond siloed security activities toward a continuous, intelligence-driven exposure management program. Backed by world-renowned threat researchers and an unrivaled customer success team, SafeBreach provides the capabilities enterprises need to holistically understand threat exposure, make data-driven decisions that reduce risk, and measurably improve cyber resilience—safely and at scale. We are a team of passionate security professionals and innovators. If you’re ready to tackle complex security challenges and make a tangible impact on enterprise defense, we’d love to meet you. 💰 WHAT WE OFFER Excellent growth opportunities: Make an impact and advance your career Fully remote work and flexible PTO Highly competitive salary and equity grants Health, dental and vision insurance Generous Parental leave Monthly phone and internet stipend Learning & Development stipend Competitive employee referral bonus program 🚀 THE IMPACT YOU WILL HAVE Serve as a technical point of contact for customer support cases, troubleshooting issues through to resolution Build and maintain customer environments in the support lab, replicate customer issues to isolate root cause and file well-documented defects Own escalations through resolution, partnering with senior engineers and field teams on complex, high-priority cases Contribute to root cause analysis and recommend process improvements Create and maintain knowledge base articles, and contribute to internal training and enablement Collaborate closely with engineering, technical operations, product management, and quality assurance 🧬 WHAT SETS YOU APART Before you read through these: don't check every box?…